Refund and Cancellation Policy

Last updated 18 August 2026

At BrainoMate we want a parent to be able to try a class with real confidence, so our refund policy is built around the first live class rather than around a fixed cooling off period.

1. Refund after the first class

Every enrolment includes a real first class with the batch teacher, on the batch timing you chose. If Abacus or Vedic Maths turns out not to be right for your child, email support@brainomate.in from your registered email any time before the second class, and we refund the full course fee. No form, no reason needed, and no deduction. Once the second class has started, the level is considered underway and this window closes.

2. Handwriting Improvement fees

Handwriting Improvement is billed monthly at a lower fee and is non-refundable once a batch has started, including the first class.

3. After the refund window

Levels are booked and paid for as a whole. Once the second class has taken place, the fee for that level is not refundable, and there is no partial refund for classes missed or for withdrawing partway through a level. Missed classes are handled by moving your child into another batch at the same level, or by sharing the class recording, not by a refund.

4. If BrainoMate cancels or reschedules

If we cancel or reschedule a batch for reasons on our side, we offer an alternative batch at no extra cost.

5. Payment and technical issues

If a payment fails, is duplicated, or is deducted without a confirmed enrolment, email us with the payment reference and we review and refund it after verification with our payment gateway.

6. How to request a refund

Email support@brainomate.in from the email address used at enrolment, with your child's name and batch. Approved refunds are credited to the original payment method within 7 to 10 business days.

7. Contact

Questions about a refund: support@brainomate.in · +91 92720 09492